Ecommerce Enabler Services
Find Your Customers Online With Renewed Efforts
Ecommerce has transformed from a convenient alternative to an essential pillar of global commerce as billions of people made the transition to shopping online. When digital storefronts are no longer optional, businesses have been clamoring to keep up with the rapidly changing ecommerce scene. Knowing that demand, On Digitals offers our Ecommerce Enabler service to provide brands with a much-needed boost in this competitive environment.
Online retail sales are skyrocketing
with industries across the board rapidly shifting to digital-first models.
We can help you leverage seamless online shopping experiences, instant access to products, and personalized interactions to enhance the overall shopping experience for your target customers.
Contact On Digitals today to learn about our comprehensive solution from online store setup and marketplace integration to marketing, fulfillment, and customer service.
WHICH
services does our
Ecommerce Enabler package include?
Strategy consulting
Gathering and interpreting key data from the market and your target customers, our team formulates a comprehensive roadmap that outlines your digital goals and identifies the most promising opportunities in the ecommerce landscape.
This includes determining the optimal channels for your brand, setting clear KPIs, and aligning your digital initiatives with broader business objectives. In time, this service sets a stable foundation for the subsequent steps of your ecommerce journey.
Storefront development and operation
This service covers everything from the fast and efficient onboarding of your online store to setting up visually appealing and user-friendly product displays. We go a bit further than simply launching a website, we want to craft a dynamic and engaging platform that consistently attracts, engages, and converts visitors into loyal customers.
Beyond that, effective operation and management tasks like consistent updates, campaign and merchandise management, and robust account management are also key parts of this service. Our approach ensures your storefront is optimized with the right functions, layout, and aesthetics so that it aligns with your ultimate goal and the preferences of your primary consumer demographics.
Omni-channel logistics
Omni-channel logistics is the backbone of a truly integrated retail experience, seamlessly connecting online and offline sales channels. We want to ensure wherever a customer makes a purchase, the entire fulfillment process remains consistent and efficient. This can be achieved through B2B and B2C warehousing, inventory management, order processing systems, packaging, and delivery solutions.
In an ecommerce ecosystem, effective omni-channel logistics means faster, more reliable delivery and a superior customer experience, which can translate to supply chain efficiency, increased sales, and enhanced brand reputation.
Performance marketing
As a digital marketing agency in Vietnam, On Digitals specializes in influencer marketing, social media marketing, and content marketing with an eye for modern and trendy techniques such as short-form videos and live streaming.
Combining on-platform and off-platform marketing, we also take on advertising, affiliate marketing, and integrated marketing packages to ensure your brand stays visible and relevant in an ever-evolving digital landscape. This holistic performance marketing approach not only drives instant engagement but also builds long-term customer loyalty, which turns casual browsers into dedicated buyers.
Customer support
Creating seamless, multi-channel communication between your brand and its customers is of utmost importance. We want to help you ensure that every customer inquiry is addressed promptly and professionally with the help of AI chatbots and customer relationship management systems (CRM). This proactive approach not only resolves issues quickly but also builds trust and fosters lasting loyalty from your customers.
WHAT
is Ecommerce Enabler
to modern businesses?
The concept of an Ecommerce Enabler might be somewhat foreign to some entrepreneurs and businesses. However, it can be quite simple, as it is, simply put, a comprehensive service that streamlines every aspect of taking a business online.
That includes anything from designing and launching an engaging digital storefront to integrating with major marketplaces, as well as day-to-day operation tasks like digital marketing, order fulfillment, and customer support.
Working with an experienced and committed digital marketing agency like On Digitals, you can expect to bridge the gap between traditional business operations and the fast-paced world of ecommerce without the need for extensive in-house resources.
We can also elevate your core values while leveraging state-of-the-art technology to drive growth on all ecommerce platforms.
WHY
should businesses collaborate with
On Digitals for POSM services?
1.Experienced
On Digitals employs a team of seasoned professionals with deep knowledge in ecommerce, digital marketing, and technical optimization to make sure all your ecommerce efforts are effective.
2.Innovative
We understand that ecommerce has undergone extensive growth over the last few years, even more so when businesses are welcoming the use of AI into their operation. On Digitals will leverage cutting-edge technology and continuously refine our methods to stay ahead of industry trends to help your business implement tech-savvy solutions into your ecommerce strategies. Every technical element is fine-tuned for speed, user experience, and search engine compatibility.
3.Customized
No business is the same, which prompts us to craft tailored strategies that align perfectly with your goals and target audience. We can incorporate your brand identity into the promotional content, scale the strategy according to your facilities, and guide you in incorporating the latest technology into your ecommerce ecosystem.
4.Transparent
With clear, detailed reporting and open communication, we ensure you always have full visibility into your campaign’s performance and progress. These periodic reports will include visualized data of your ecommerce performance and suggestions for adjustments.
HOW
does an Ecommerce Enabler
campaign from On Digitals go?
ON DIGITALS APPROACH
There are 5 steps for an e-commerce enabling campaign:
Step 1
Brief and assessment
This initial stage is all about understanding your business, specifically what you are, which products you offer, and who your target customers are. Thanks to comprehensive market research, competitor analysis, and a deep dive into your existing digital footprint, we want to uncover unique selling points and identify opportunities in the ecommerce space.
Tasks like client consultations, auditing current systems, and mapping out target audience behavior are all part of this initial stage.
Step 2
Planning & Strategy Development
Equipped with the new findings, we can put together a tailored ecommerce strategy that outlines the channels to target (be it your own online store, marketplaces, or a hybrid approach), the digital marketing tactics to deploy, and clear KPIs to measure success.
This will depend on your brand’s current position in ecommerce. For example, if you have not established a digital storefront, we would start from the very beginning. In other cases, On Digitals would slot nicely into your progression, allowing your operation to continue as per usual.
We will define the roadmap for your ecommerce journey, specifying content creation, SEO, paid advertising, and logistics integration as well as ecommerce-centric tasks like managing storefronts and customer support. On Digitals will also lay out the key metrics that we will be managing throughout the campaign and reporting them to you periodically.
Step 3
Setup & Implementation
Depending on the specific service, this stage will be carried out differently. Here, our team brings the strategy to life. We build and optimize your digital storefront, integrate it with key marketplaces, and set up essential backend systems like payment gateways and inventory management.
This phase also includes developing high-quality content and launching targeted marketing campaigns to attract and engage your audience. After that, we can also handle customer support tasks to streamline all aspects of your ecommerce system.
Step 4
Launch & Promotion
After the infrastructures are in place, we will launch your ecommerce platform and kick off promotion campaigns. This phase focuses on generating buzz and driving traffic through channels such as social media, PPC, email marketing, and influencer partnerships with focus on the online customer journey.
Going from discovery to conversion, we want a strong market entry and immediate impact on your online presence for our clients. Following that, On Digitals will begin monitoring the logistics and customer support side of things for better performance throughout the subsequent stages of the customer journey.
Step 5
Monitoring, Optimization & Reporting
This is where you can expect detailed reports thanks to our performance dashboards. Sales generated are undoubtedly important, but we also keep an eye on key metrics like conversion rates, average order value (AOV), customer retention rate (CRR), customer acquisition cost (CAC), return on ad spend (ROAS), and specific channel metrics.
These insights help assess the campaign’s effectiveness and guide future improvements to the strategy.
FAQ
about Ecommerce Enabler services
What are the benefits of using an ecommerce enabler?
How do I choose the right ecommerce enabler for my business?
How quickly can I expect to see results?
Harness ecommerce with the help of On Digitals
As the world continues its shift towards ecommerce, having a professional and committed agency in your corner is the recipe for success. With the ability to handle digital marketing, storefront development and operation, and logistics management, On Digitals is an ideal partner in this journey for businesses of all industries.
Contact On Digitals today to learn more about our ecommerce enabler service.
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